The Service Request Module expands your options for receiving asset service requests, making them easier to organize and manage. This module allows people to send asset service requests by email into the special Requests area of PMXpert, eliminating the need to install PMXpert on every person’s computer.
The request emails only need to contain basic information about the asset and service required, which is an advantage when the individuals sending these requests do not know the terminology of your maintenance department.
Instead of allowing non-technical users to disorganize your system by entering information directly into PMXpert, you will direct all service requests in your facility to the designated email address. The maintenance manager can review the recorded requests, assign the requests to the appropriate assets, and create work orders, all in a few easy steps in the same screen.
People can send email requests whenever it is most convenient for them - and you can check the requests when most convenient for you. It’s a win-win situation!
Requesters can quickly and easily describe the problem in their own words, without worrying about specific, complicated terminology.
You assign PMXpert-specific information to the service request during processing, ensuring that it is accurately described and filed.
With fewer disruptions to workflow, you can concentrate on providing efficient service according to priority, instead of constantly dropping current work to deal with incoming phone calls and drop-ins.
People making email requests do not need access to PMXpert, which keeps non-technical people out of your carefully organized system.