Does your facility receive a constant stream of service requests day in and day out? Is your day filled with phone calls and notes from people needing things fixed? Then you need PMXWeb, the online service request intake module available for PMXpert Software. Accessible from any Internet browser, PMXWeb provides all the convenience and benefits of the Service Request Module, plus more!
Everyone knows that work moves along more efficiently without frequent interruptions. With PMXWeb, you can now check service requests on your own schedule, instead of on demand of the requester. If you don’t feel the matter is urgent, you can simply assign the problem to the asset and PMXpert can add the problem to the next service work order.
No longer do you need to use a tree’s worth of sticky notes or continually yell across the shop to remind people of important activities. Set-up standardized emails once and direct those emails be sent to people in specific roles e.g. Operator, Responsible Person, etc.
No more excuses from maintenance workers that they didn’t know something was due. PMXpert keeps them in the know (what was due and who was responsible), so you don’t have to.
You select what events you want a reminder set for, choose the recipients and set how often the AlertAssistant scans PMXpert looking for them. You only need to set-up the standardized emails once, which prevents errors that crop up with repetitive typing. You can also use Merge Fields in the emails, which will automatically pull in the correct data - dates, names, description, etc. - so you don’t need to look all this information up every time you want to send a notification.
You choose the triggering events, and how often PMXpert is checked. You can also set when overdue notifications are repeated, and define the subject and message of emails. The emails are customized to your organization, so you are providing exactly the information required in the time it is needed.
No more disruptive phone calls, notes and visits.
All reported problems flow automatically into PMXpert.
The service manager can review the requests when convenient.
Keep non-maintenance people out of your carefully organized system.
Logged-in viewers can check in on their request's status online.