Service Request Managament with PMXpert Software

Keep service requests organized with a multitude of options from PMXpert.

PMXpert’s optional Service Request Module expands your options for receiving and managing service requests, allowing you to streamline request intake and maximize work performance efficiency.

With the Service Request Module, people can email their asset service requests to a designated email address you have provided. Email request intake eliminates the need to install PMXpert on every person’s computer, and prevents non-technical users from accessing your system. The service request emails are automatically directed into the specialized Requests area of PMXpert, where the maintenance manager can review the email requests, assign them to the appropriate assets, and create work orders – all in a few easy steps on one screen.

Not only does this help you keep service requests better organized, it makes the process simple and convenient for the people submitting requests. The service request emails only need to contain basic information about the item in question and problem occurring. The individuals sending requests don’t need to know the specialized terminology of your maintenance department, or guess at the technical names of the equipment and inventory needed. When the emails appear in PMXpert’s Requests area, your maintenance manager can ensure the information is recorded correctly.

The Service Request Module also improves work efficiency by allowing you to prioritize incoming requests, and organize service performance alongside other scheduled or on-demand work. Critical, high-priority demands can be converted into their own Work Orders for immediate attention. Less urgent issues can be added to existing Work Orders to be performed along with other services, reducing the asset’s downtime and making the most of your employees’ work hours.

Want to take service requests online? Accessible from any Internet browser, the PMXWeb Module provides all the convenience and benefits of the Service Request Module, plus more! PMXWeb lets you check service requests on your own schedule, instead of on demand of the requester. The online request form can be protected by login credentials if you only want authorized users accessing it, or you can have an online form that bypasses login and provides access to a wider group of people – your guests, customers, clients, or other third parties who can report problems with your equipment, assets, or facilities.

As with service request emails, your maintenance manager will be able to assess, prioritize, and assign the issues reported from the online form in the centralized Requests area of PMXpert. If you want, you can allow authorized logged-in users to view the Request List online, so that they can track the progress of their requests without bothering your maintenance department.

Import

Import

Import information, including but not limited to, costing and meter readings from external sources.

Asset Management

Asset Management

Complete management of your assets including all details on your PM services, historical information and asset details.

Asset History

Asset History

Record all details of your assets. Easily retrieve work orders, services, parts, fluids, labor, downtime, meter readings, location history and warranty information.

Downtime Tracking

Downtime Tracking

Track when assets are not in use, whether planned or unplanned.

Customization

Customization

Set up the database specific to your terminology (service type and cycle definition, asset, inventory, etc.) and create custom fields to meet your needs.

Costing History

Costing History

A complete and filterable history of all expenses (parts, fluids, labor, etc.) incurred on assets.

Meter Update

Meter Update

Ability to update all asset meters quickly and easily.

Inventory Management

Inventory Management

Keep track of current, available and needed stock numbers on all tracked parts and fluids. Generate PO's based on available, min/max or back ordered stocks.

Service Calendar

Service Calendar

Color coding allows easy identification of the service status. View calendar by week, month or year, and show assets by category, location, department or responsibility.

Warranty Tracking

Warranty Tracking

Enter the warranty period of an asset or part, and the system will notify you if work is being done during the warranty period.

AlertAssistant Module

AlertAssistant Module

Receive emails based on milestones like overdue work orders, unscheduled PM services and low inventory.

Labor Tracking

Labor Tracking

Track labor (internal and external) hours and costs for all work orders and services.

and there's even more below...
Import

Import

Import information, including but not limited to, costing and meter readings from external sources.

Asset Management

Asset Management

Complete management of your assets including all details on your PM services, historical information and asset details.

Asset History

Asset History

Record all details of your assets. Easily retrieve work orders, services, parts, fluids, labor, downtime, meter readings, location history and warranty information.

Downtime Tracking

Downtime Tracking

Track when assets are not in use, whether planned or unplanned.

Customization

Customization

Set up the database specific to your terminology (service type and cycle definition, asset, inventory, etc.) and create custom fields to meet your needs.

Costing History

Costing History

A complete and filterable history of all expenses (parts, fluids, labor, etc.) incurred on assets.

Meter Update

Meter Update

Ability to update all asset meters quickly and easily.

Inventory Management

Inventory Management

Keep track of current, available and needed stock numbers on all tracked parts and fluids. Generate PO's based on available, min/max or back ordered stocks.

Service Calendar

Service Calendar

Color coding allows easy identification of the service status. View calendar by week, month or year, and show assets by category, location, department or responsibility.

Warranty Tracking

Warranty Tracking

Enter the warranty period of an asset or part, and the system will notify you if work is being done during the warranty period.

AlertAssistant Module

AlertAssistant Module

Receive emails based on milestones like overdue work orders, unscheduled PM services and low inventory.

Labor Tracking

Labor Tracking

Track labor (internal and external) hours and costs for all work orders and services.

Dumas Contracting Ltd.

"I find as a supervisor that PMXpert is a great tool - an all in one package. I can see pictures of my equipment, trace where my equipment was/is, and the cost of repairs. Sites are sharing info with us about maintenance and they can see the available gear we have ready to go. My suppliers info is in there, work orders and so much more - just a great tool overall. The greatest part is I'm not a computer guy and I can work PMXpert."

- Alan Dicaire,
Dumas Contracting Ltd.

"I find as a supervisor that PMXpert is a great tool - an all in one package. I can see pictures of my equipment, trace where my equipment was/is, and the cost of repairs. Sites are sharing info with us about maintenance and they can see the available gear we have ready to go. My suppliers info is in there, work orders and so much more - just a great tool overall. The greatest part is I'm not a computer guy and I can work PMXpert."

- Alan Dicaire,
Dumas Contracting Ltd.

Service Request Module

Service Request Module

Ability to email service requests that are then automatically pulled into PMXpert for completion.

PMXWeb Module

PMXWeb Module

Submit and check status of service requests or work orders through an online portal.

Automated Service Requests

Automated Service Requests

Receive in-application notifications on overdue work order services and overdue unscheduled PM services.

Powerful Reporting

Powerful Reporting

Get fast, accurate detailed information with professionally designed reports that can be customized for all your reporting needs.

Work Orders

Work Orders

Tracking of all PM and emergency repair services with all parts, labor, fluids, and procedures.

PM Scheduling

PM Scheduling

See upcoming PM services and generate WO's grouped by asset, service, responsible person, and location, as required.

Purchase Orders

Purchase Orders

Generate PO's based on low inventory and/or non-inventory parts with the ability to set uer authorization limits.

Assignable User Security

Assignable User Security

Provide different levels of access to the system on a per-user basis.

Asset Attachment

Asset Attachment

Attach external documents to assets, like manuals, images, service reports or safety reports.

Inventory Batch Module

Inventory Batch Module

Create batches of inventory items with set expiration dates. When a batch expires, the items become expired stock, which can then be exposed of.

Wizards

Wizards

Wizards make the system user-friendly, while saving time and ensuring that all necessary information is captured.

Asset Templates

Asset Templates

Set up a shell of an asset that includes all its basic details, PM services, parts lists, and more to make addition of new assets quick and easy.

Service Request Module

Service Request Module

Ability to email service requests that are then automatically pulled into PMXpert for completion.

PMXWeb Module

PMXWeb Module

Submit and check status of service requests or work orders through an online portal.

Automated Service Requests

Automated Service Requests

Receive in-application notifications on overdue work order services and overdue unscheduled PM services.

Powerful Reporting

Powerful Reporting

Get fast, accurate detailed information with professionally designed reports that can be customized for all your reporting needs.

Work Orders

Work Orders

Tracking of all PM and emergency repair services with all parts, labor, fluids, and procedures.

PM Scheduling

PM Scheduling

See upcoming PM services and generate WO's grouped by asset, service, responsible person, and location, as required.

Purchase Orders

Purchase Orders

Generate PO's based on low inventory and/or non-inventory parts with the ability to set uer authorization limits.

Assignable User Security

Assignable User Security

Provide different levels of access to the system on a per-user basis.

Asset Attachment

Asset Attachment

Attach external documents to assets, like manuals, images, service reports or safety reports.

Inventory Batch Module

Inventory Batch Module

Create batches of inventory items with set expiration dates. When a batch expires, the items become expired stock, which can then be exposed of.

Wizards

Wizards

Wizards make the system user-friendly, while saving time and ensuring that all necessary information is captured.

Asset Templates

Asset Templates

Set up a shell of an asset that includes all its basic details, PM services, parts lists, and more to make addition of new assets quick and easy.

PMXpert desktop

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